OBTEGO AI.

With the OBTEGO AI app, you can get advice on OBTEGO products around the clock, seven days a week, access data sheets, find out the best-before date of your product, and stay up to date with the latest news. You can also place orders in a normal conversation, even outside of our business hours and on weekends..

The application is available across platforms for iOS and Android. OBTEGO AG also offers the consulting function via web chat on its website ai.obtego.com..

No, a user account is not necessary. However, for functional and legal reasons, you must provide an email address and a valid phone number during onboarding.

No, the OBTEGO AI app is available to you completely free of charge.

The app offers instant support from an AI chat assistant, access to technical documents, QR code scanning, image uploads for analysis during consultations, and a news feed that keeps you up to date on OBTEGO AG news and events.

Simply type or speak your order into the assistant. If any essential information is missing, OBTEGO AI will ask you for it. Your order will be checked by an OBTEGO employee and, in case of queries, ambiguities, or misunderstandings, you will be called back for security reasons. Only then will you receive an order confirmation and the order will be considered placed/accepted.

No, for reasons of discretion, the app itself does not know anything about your discount agreements with OBTEGO AG. However, your discounts will of course be taken into account when the order is confirmed.

Yes, you can also speak to OBTEGO AI. Simply tap the dialogue button in the OBTEGO AI Assistant and speak naturally, as you would to a specialist advisor. Clear pronunciation improves the experience and delivers better results.

You can speak to OBTEGO AI in 45 different languages and write in over 100 languages. Please note that in rare cases, specific technical terms may result in unconventional translations, but the technical core of the consultation will generally remain intact. The app’s user interface is available in German or English. The documents provided by OBTEGO AG are also available in either English or German..

Simply type your question in your native language—regardless of the language setting of the user interface. OBTEGO AI will then respond directly in your language.

Voice dialogues are more complicated than text dialogues. Your spoken, colloquial sentence, possibly in a dialect, may sound to speech recognition as if it were a foreign language from the other side of the world. For this reason, always end your first question in a voice dialogue with the phrase “Reply in {desired language}” spoken in the respective language. For example, if you want to ask in Italian what the difference is between SP-100 and SP-100L: “Qual è la differenza tra SP-100 e SP-100L? Rispondi in italiano!” OBTEGO AI will then continue the dialogue in the respective foreign language. In the example, in Italian..

Yes, talk to the OBTEGO AI assistant as you normally would. You can interrupt the assistant, ask questions, and/or ask it to repeat itself or provide a detailed explanation.

The dialogue quality is excellent. Very occasionally, the assistant gets a little tongue-tied when speaking or does not pronounce/emphasize words quite correctly. Sometimes it does not understand short answers such as “yes” or “no.” In this case, a slightly longer “yes, please” or “no, thank you” is better.

Basically, it understands dialects. However, dialects work best in the most widely spoken dialects, and speech recognition works best in a language that is as free of dialect as possible.

Tap the ‘+’ icon in the chat and choose between Camera to take a new photo or Media Library to select an existing photo. The AI analyzes the image and immediately provides you with an assessment of what it recognizes in the image. You can add to this assessment or simply confirm it, and OBTEGO AI will then provide you with product and application recommendations for your use case.

In the current version, image analysis works well. Of course, the content and photographic quality of the image are key factors. In many cases, a meaningful image, possibly with an additional description, provides significant added value to the consultation. We therefore recommend using this feature. We plan to significantly improve image recognition in future versions of the app.

Scanning gives you immediate access to the best-before date, technical data sheets, safety data sheets, and precise application instructions directly at the point of use, without having to wait for a callback, for example.

A product is not necessarily unusable after the BBD has expired. For this reason, OBTEGO AG’s quality assurance department regularly carries out new QA checks based on retained samples well before the BBD expires. If a specific batch of a product passes this re-test, a new best-before date is assigned in our IT systems. By scanning the QR code, you always receive exactly this best-before date, which has been checked by OBTEGO AG. No matter where in the world the product is currently located, in which warehouse or on which construction site, you can always be sure that you are using a product that is fundamentally functional. Incidentally, the QR code scan also checks the authenticity of the OBTEGO container. This means that with an original container, you can also be sure that you have not received a copy of the product.

If the assistant determines that it cannot help you, it will suggest connecting you to OBTEGO AG by phone. However, you can also ask the assistant to connect you to an OBTEGO employee at any point during the consultation.

No. OBTEGO AI requires an internet connection.

All data is processed in accordance with the GDPR and is subject to the highest security standards. The data you enter during onboarding will only be used in connection with OBTEGO AI.

You can use the feedback function directly in the app or provide feedback on the app via the website ai.obtego.com. We would also appreciate your feedback in the store of your platform (Apple App Store or Google Play).